AlShaya Group:

As one of the leading companies in retail, New Aeon provided intensive training on social media management and presence for its brand managers that needed to find an exclusive approach for their clienteles that included customer service online communication guidelines.

On the other hand, Alshaya group was facing a crucial situation when it changed the return policy, people created different hashtags and groups about boycotting the group, our role was to fragment these groups and deliver the right messages.